Support email
For help, bug reports, billing questions and account or data deletion.
Phone
Monday to Saturday, 10am to 6pm IST. Email is faster for anything that needs a screenshot or a file.
Website
You're already here — bookmark it for the legal pages and support.
Registered office
16 Pixel
2069-70 Silver Business Point, near VIP Circle, Utran Rd, Mota Varachha, Surat 394105, Gujarat, India
GSTIN 24AGGPL3574N1Z0
The app
Stichbook
Workforce and Production in one app, on Android, iOS and web. Karigars use Stichbook Staff.
How can we help?
Organizations register themselves on the web and start on a 30-day trial; the logins inside one are created by that organization's owner, so the apps have no sign-up of their own. Whatever you need, email is the fastest way to reach us:
- Get set up — register yourself and start the 30-day trial, or ask us to import your staff and machine lists and train your floor.
- Get support with hajari, upad, salary, production, the panel scan or the reports.
- Billing and subscriptions — rates are on the pricing on our home page; cancellations and refunds are covered by the Refund & Cancellation Policy.
- Restore something deleted — you usually don't need us. A deleted record sits in Settings → Recently Deleted for 7 days and any administrator can restore it.
- Delete data or an account — see the Delete Account page for the full process.
- Privacy questions — see our Privacy Policy.
- Data grievances (India) — write to the Grievance Officer at hello@16pixel.design with "Grievance" in the subject. Acknowledged within 7 working days, resolved within 30. See Privacy Policy §12.
Email hello@16pixel.design and please include your organization name so we can help faster.